Shipping policy

Shipping Policy

Last updated: September 2, 2026

1. Current delivery area

Our controlled launch currently accepts customer orders only for delivery in the United States. Canada, Australia, Great Britain, Northern Ireland and European Union markets remain inactive unless checkout expressly offers delivery to the destination. If checkout does not offer delivery to an address, the product is not currently available for that destination.

2. Fulfillment model

Velupi may fulfill an order from stocked third-party logistics inventory or through a third-party supplier or dropshipping partner. A product may ship from a location different from our legal business address. Items in the same order may arrive in separate packages, with separate tracking numbers and delivery dates.

3. Processing and delivery estimates

The product-specific processing time and estimated delivery window shown on the product page and/or at checkout before payment form part of the order information. We do not list a product for sale until its fulfillment source and delivery estimate have been reviewed. Carrier transit estimates shown at checkout may not include the supplier processing period. For Collective products, allow up to 4 business days for supplier processing before the carrier transit estimate unless the product page or checkout states otherwise. Delivery estimates are not guarantees, but we communicate material known delays when reasonably possible and provide any cancellation or refund option required by applicable law.

4. Shipping charges

Available shipping methods, charges and any free-shipping threshold are shown at checkout before payment. A promotion applies only when displayed for the product, destination and order value at checkout.

5. Tracking and split shipments

When tracking is available, it is provided after fulfillment. Carrier scans can take time to appear after a label is created. Use the tracking link in the shipping confirmation or the Track Order page. If tracking is unavailable, does not update for an unusual period, or shows delivery but the package is missing, contact us with the order number.

6. Address accuracy and changes

You are responsible for providing a complete and accurate delivery address. Contact velupistore@opensoft.eu.com immediately if a correction is needed. We cannot guarantee a change after supplier processing or fulfillment has started. Where permitted by law, actual non-refundable carrier, return-to-sender or reshipment costs caused solely by an incorrect customer-provided address may affect a discretionary refund. This does not reduce any non-waivable right.

7. Delays, loss and delivery issues

Weather, carrier disruption and other events outside our reasonable control may affect delivery. If an order is lost, delivered incorrectly through our or the carrier's error, cannot be shipped, or must otherwise be refunded, Velupi provides the replacement or refund required by applicable law. You are not required to resolve the claim directly with the supplier.

8. Cancellation requests

For United States orders, submit a cancellation request within 15 minutes after placing the order. A request is not confirmed until we send written confirmation. If supplier processing or shipment has already started, cancellation may no longer be possible. Later requests are considered on a best-effort basis. See the Return, Refund and Cancellation Policy for complete regional rules and non-waivable rights.

9. Returns

The sender address on a parcel is not automatically an authorized return address. Do not send a product to that address or to our legal business address unless we authorize it in writing for the specific order. Contact us first for order-specific instructions.

10. Contact

Velupi / Opensoft Innovation LLC
Primary email: velupistore@opensoft.eu.com
Business support telephone: +1 858 209 3087