About Us

Velupi is operated by Opensoft Innovation LLC. We offer practical pet accessories for everyday grooming, enrichment, travel, and clean-up.

We work with third-party suppliers, fulfillment warehouses, and logistics providers. Products may ship directly from a fulfillment partner, and items in the same order may arrive in separate packages.

Our approach is straightforward: clear product information, transparent delivery expectations, responsive customer support, and responsible resolution when an order does not arrive as promised or a product is faulty, damaged, unsafe, incorrect, or materially different from its description.

Customer support

Primary email: velupistore@opensoft.eu.com
Business support telephone: +1 858 209 3087

Velupi
Opensoft Innovation LLC
131 Continental Dr, Suite 305
Newark, DE 19713
United States

The legal business address is not an authorized return destination. Please contact us for order-specific return instructions.