Track Order

Track Your Order

When tracking is issued, we send it to the email address used at checkout. Open your shipping confirmation and select the carrier tracking link.

A carrier may need time to show the first scan after the shipping label is created. Products in the same order may ship separately and receive different tracking numbers.

Contact us if:

- you did not receive a shipping confirmation after the order's stated processing period;
- tracking has not updated for an unusual period;
- tracking shows delivered but you cannot locate the package; or
- the promised or updated delivery date has passed.

Primary email: velupistore@opensoft.eu.com
Business support telephone: +1 858 209 3087

Include your order number and the email address used at checkout. Do not send payment-card information or account passwords by email.

Optional external tracking: open 17TRACK in a new tab and enter the tracking number yourself. This is a third-party website with its own privacy terms; Velupi does not send your tracking number to 17TRACK automatically.