FAQs

Frequently Asked Questions

Where do you currently ship?

Our controlled launch serves customers in the United States. Canada, Australia, the United Kingdom, and European Union markets are not active for customer sales at this stage. If checkout does not offer delivery to your address, the product is not currently available for that destination.

When will my order arrive?

Use the delivery estimate shown on the product page and at checkout for your order. Orders may require processing before carrier transit begins. If an item has a different delivery promise, the product page or checkout estimate controls. We will contact you if we learn that we cannot meet the promised or updated delivery date.

Can I cancel an order?

For United States orders, submit a cancellation request within 15 minutes after placing the order. A request is not confirmed until we send a cancellation confirmation. If supplier processing or shipment has already started, cancellation may no longer be possible. Later requests are considered on a best-effort basis.